Support & Grievance
Last updated June 24, 2026
We take every complaint seriously and aim to resolve it quickly and fairly. If something isn’t right, raise it with us and — if you’re not satisfied — escalate it through the tiers below. Each level has a named owner and a target response time.
Level 1 — Support
Customer support teamStart here for any question or issue — account access, verification, deposits, returns or withdrawals. Signed-in clients can also raise a ticket from the in-app Support page, which can see your verification and transaction status.
Level 2 — Grievance Officer
Grievance Redressal OfficerIf your issue is unresolved at Level 1 or you are not satisfied with the outcome, escalate to the Grievance Officer. Quote your original ticket reference so we can pick up the history.
Level 3 — Compliance / Nodal Officer
Compliance & Nodal OfficerFor complaints that remain unresolved after Level 2, or matters involving compliance, fraud or data protection, escalate to the Nodal Officer for a final internal review.
What to include
To help us resolve your complaint quickly, please include the email on your account, the date and a description of the issue, any transaction reference involved, and what outcome you’re looking for. Never share your password, two-factor codes or backup codes — we will never ask for them.
Already a client?
Sign in and open the Support page in your dashboard for help tailored to your account, or see our contact page for all the ways to reach us.
Target response times are internal service goals and may vary with complexity and applicable regulation. This page is provided for general information and does not constitute legal advice.